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Centergy® Remote
1.6 for Agents
| Teaching Method |
Part Number |
| Self Paced Web Based Training (WBT), 1-3 hours |
885 0016 216 |
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| Prerequisites |
Maximum Number of Trainees |
- Basic skills in the
operation of a Windows PC
- Basic skills in internet operation
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1 student per WBT |
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| Audience |
Price per Use |
- Remote call/contact center agents
- Database managers
- Supervisors
- Administrators
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$150 |
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| Objectives |
At the end of this session,
the trainee will understand:
- Centergy Remote design and function
- How to log on to Centergy Remote
- Centergy Remote features
- How to log out of Centergy Remote
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| Course Contents |
This WBT introduces the Centergy Remote
application and includes the following:
- What is Centergy Remote?
- Centergy Remote Window
- Title Bar
- Tool Bar
- Call Detail Area
- Status Bar
- Using Centergy Remote
- Login – Overview
- Answer Types
- Agent Qualification
- Login – same answer type
- Login – different answer type
- Receive Calls
- Audio Alerts
- Available/Unavailable
- Call Control Functions
- Hold Transfer
- Conference
- Dial
- Agent Unavailable Notifications
- System Warnings and Messages
- Agent Message
- Agent Monitoring Tool
- Hold Redelivered
- Redirected Calls
- Redirected Calls Due to Network or System Problems
- Security Warning
- WAH ID Currently in Use
- Centergy Remote Optional Features
- Work State
- Wrap State
- Voice Mail Messages
- Optional Emergency Record
- Logging Out
- Demonstration
- Review
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| Resources |
- Attendee will receive, via email, logon instructions
and attendee instructions
- Attendees must have access to PC with Internet connection
(DSL or better)
- PC w/ Windows 2000, XP, NT4 with Service Pack 6
or better
- Explorer 5.5 or better
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