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Centergy® Remote
1.4 for Agents
| Teaching Method |
Part Number |
| Self Paced Web Based Training (WBT), 1-3 hours |
885 0016 206 |
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| Prerequisites |
Maximum Number of Trainees |
- Basic skills in the
operation of a Windows PC
- Basic skills in internet operation
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1 student per WBT |
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| Audience |
Price per Use |
- Remote call/contact center agents
- Database managers
- Supervisors
- Administrators
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$150 |
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| Objectives |
At the end of the CBT,
the trainee will be able to:
- Centergy Remote design and function
- How to log on to Centergy Remote
- Centergy Remote features
- How to log out of Centergy Remote
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| Course Contents |
The WBT introduces the Centergy Remote
application and includes the following:
- What is Centergy Remote?
- Starting the Centergy Remote application
- Logging on to Centergy Remote
- Getting started
- Receiving calls
- Call control functions
- Transferring a call
- Conferencing a call
- Initiating agent states
- Dialing calls
- Checking voice mail messages
- Initiating emergency recording
- Logging out of Centergy Remote
- Demonstration
- Questions and answers
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| Resources |
- Attendee will receive, via email, logon instructions
and attendee instructions
- Attendees must have access to PC with Internet connection
(DSL or better)
- PC w/ Windows 2000, XP, NT4 with Service Pack 6
or better
- Explorer 5.5 or better
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