|
CVCC Web Provisioning
| Teaching
Method |
Part
Number |
| Self Paced Web Video Training (WVT) |
885 0016
240 |
| |
|
| Prerequisites |
Maximum
Number of Trainees |
- Basic skills in the
operation of a Windows PC
- Basic skills in internet operation
- CVCC Supervisor WVT
|
1 student per WVT |
| |
| Audience |
- Contact Center Administrators
- Contact
Center Supervisors
|
| |
| Objectives |
At
the end of this course, the trainee
will be able to:
- Describe the CVCC
Web Provisioning Application function
- Login and modify the company
database to support an operational
configuration
- Manage Teams and Users
for the CVCC System
- Manage phone
setup for Teams and Users
|
| |
| Course
Contents |
- Overview of
the CVCC Web Provisioning Application
- Login procedure
- Main Self Provisioning
Screen
- Manage Teams You Own
- Add Members
- Add Team
- Remove Member
- Remove Members
- Remove Team
- Save and Cancel Buttons
- Add or Remove Buttons
- Manage Users In Your Domain
- General Tab
- Extra Tab
- Voice Tab
- Phone Setup Tab
|
| |
| Resources |
- Attendee will receive, via email,
logon instructions and attendee instructions
- Attendees must have access to PC
with Internet connection (DSL or
better)
- PC w/ Windows 2000, XP, NT4 with
Service Pack 6 or better
- Explorer 5.5 or better
|
|
