|
CVCC Supervisor User
Training
| Teaching
Method |
Part
Number |
| Self Paced Web Video Training (WVT),
1-3 hours |
885 0016
239 |
| |
|
| Prerequisites |
Maximum
Number of Trainees |
- Basic skills in the
operation of a Windows PC
- Basic skills in internet operation
|
1 student per WVT |
| |
| Audience |
- Contact Center Supervisors
|
| |
| Objectives |
At
the end of this course, the trainee
will be able to:
- Log on/off CVCC
- Start the CVCC Application
- Navigate through the Agent/Supervisor
workspace
- Use the common agent components
of CVCC
- Use the supervisor components
of CVCC
|
| |
| Course
Contents |
This WVT
introduces CVCC Supervisor functionality
and includes the following:
• Overview
• Starting CVCC Agent/Supervisor application
• Logging on to CVCC
• Getting Started
• Agent Functions
• Supervisor Functions
• Agent States
• Agent Components
• Supervisor Components
• Receiving Calls
• Call Control Functions
• Recording
• Reports
• Statistics
• Self Provisioning
• Introduction to Web Provisioning
• Demonstrations
• Call Control
• Messenger
• Manage
• Monitor
• CRM
• Communication Tools
• Status Bar
• Help
|
| |
| Resources |
- Attendee will receive, via email,
logon instructions and attendee
instructions
- Attendees must have access to
PC with Internet connection (DSL
or better)
- PC w/ Windows 2000, XP, NT4 with
Service Pack 6 or better
- Explorer 5.5 or better
|
|
