|
CVCC Agent User Training
| Teaching
Method |
Part
Number |
| Self Paced Web Video Training (WVT)
, 1-3 hours |
885 0016
238 |
| |
|
| Prerequisites |
Maximum
Number of Trainees |
- Basic skills in the
operation of a Windows PC
- Basic skills in internet operation
|
1 student per WVT |
| |
| Audience |
- Contact Center Agents
- Contact
Center Supervisors
|
| |
| Objectives |
At
the end of this course, the trainee
will be able to:
- Log on/off CVCC
- Start the CVCC
Application
- Navigate through the
Agent workspace
- Use the common agent
components of CVCC
|
| |
| Course
Contents |
This Web Video Training (WVT)
introduces CVCC Agent functionality
and includes the following:
• Overview
• Starting CVCC Agent application
• Logging on to CVCC
• Getting Started
• Agent Functions
• Agent States
• Agent Components
• Receiving Inbound Calls
• Voice Tab Fields
• Messenger
• CRM
• Messages Tab
• Call Control Functions
• Demonstrations
• Online Help
|
| |
| Resources |
- Attendee will receive, via email,
logon instructions and attendee instructions
- Attendees must have access to PC
with Internet connection (DSL or
better)
- PC w/ Windows 2000, XP, NT4 with
Service Pack 6 or better
- Explorer 5.5 or better
|
|
