|
UCP Voice Menus
| Teaching
Method |
Part
Number |
Webex - 2 hours
|
885-0016-053 |
| |
|
| Prerequisites |
Maximum
Number of Trainees |
None
|
None |
| |
| Audience |
- Technicians
- System designers
- Site Administrators
|
| |
| Objectives |
At
the end of this course, the trainee
will be able to:
- Configure
Voice Menu definitions and feature
options
- Administer Voice Menu
- Configure
routing functions
- Analyze call
flow and schedule applications
|
| |
| Course
Contents |
- Overview
of Voice Menus
- Definitions
- Feature options
- Administration
- Call Flow Design
- Creating Menus
- Prompt Settings
- Case Study Discussion
- Case Overview
- Design Options
- Routing Functions
- Using Called ID
filter
- Setting PIN tables
|
| |
| Resources |
- Attendee
will receive, via email, logon
instructions and attendee instructions
- Attendees
must have access to PC with Internet
connection (DSL or better)
- Attendees
must have PC w/Windows 2000, XP,
NT4 with Service Pack 6 or better
- Attendees
must have Explorer 5.5 or better
|
|
