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Aastra Solidus eCare and OAS 7.0 I&M Multimedia Training
Instructor-led Course Description
| Teaching Method |
Part Number |
Instructor led lecture/discussion with demonstration and hands-on labs in Frisco TX. 8 Days
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910-1600-006
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| Prerequisites |
Num of Trainees |
- Basic telephony and PBX technology
- Microsoft Windows 2003/ 2008 Server
- Basic Microsoft Windows 2003/ 2008
- Microsoft SQL Server Version 2005/ 2008
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8 Students per class
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| Audience |
Price per Seat |
- Field installers
- Database managers
- Support Engineers
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$5,200.00
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| Course Contents - Solidus eCare |
- Architecture - Interfaces, Events
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- Solidus eCare Licenses
- Solidus eCare Installation
- Solidus eCare basics - Components, Call routing
- Solidus eCare Setup Utility
- Configuration Manager
- Desktop Manager
- IP SoftPhone
- SIP SoftPhone
- SIP Agent
- Information Manager
- Report Manager
- Configure report layouts
- Real Time Interface
- Campaign Integrated Script Manager
- Database Maintenance Utility
- Script Manager Configuration Tool
- Script Manager Utilities for Maintenance
- Database Maintenance
- Configuration and Script Building Exercises
- Operational Procedures & Troubleshooting
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| Course Contents - OAS |
- OAS building blocks
- OAS Licensing
- Before Configuring the MX-ONE, Configuring the NIU interface, Configuring the CTI groups, Configuring SIP
- Nuance Installation
- OAS Software configuration
- OAS Configuration
- OAS Management
- OAS Performance Management
- Media Message Tool
- Media ETPAPI Tool
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| Resources |
- Training room equipped with LCD projector, white board, and a MX-ONE PBX
- Application server
- MX-ONE PC access
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| Quicklinks |
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| Contact Tech Training |
Aastra USA Inc.
2811 Internet Blvd.
Frisco, TX 75034 USA
Tel: 800-468-3266 xt 3369
Fax: 469-365-4026
techtraining@aastrausa.com
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