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Training Policies
Please read these policies prior to registration. If you have any questions, please contact us.
This document represents Customer Technical Training Center policies and supersedes all previous policies published by Aastra related to
technical training.
Our courses are designed to improve job-related performance through solutions that involve the transfer of knowledge and skills from the
training environment to the workplace. The following policies identify key responsibilities of the customer or the student.
Prerequisite
Students must ensure they have the proper prerequisite knowledge and skills before taking a course. All prerequisites are listed in the individual course descriptions. At
their discretion, instructors may dismiss students who do not meet the prerequisite criteria. If this happens, the course tuition is billed per payment agreement, and the
student does not receive credit for the course.« top
Pre-Class Work
Students must ensure they complete all pre-class work prior to taking a course. All pre-work, if applicable, is listed in the individual course descriptions. « top
Registration
Due to heavy demand and the limited availability of seats, we recommend training coordinators, managers, and students enroll as far in advance as possible. All students
must complete the registration form and submit payment authorization information for registration to be complete. Walk-in students are not accepted. « top
Payment
Payment is required at the time of registration. Acceptable payment methods include: major credit cards and purchase orders associated with sales contracts. For a purchase
order and/or sales contract (w/sales numbers), payments will be made to Aastra in accordance with that contract. « top
Contract Registration
In order to avoid being double-billed for training, when training is included in the purchase price of Aastra equipment, notify the Aastra Training Registrar that the
training is CONTRACTUAL, and provide the purchase order number when returning the registration forms and student information sheet.
We encourage you to complete Pointspan CORE training courses prior to implementation. Pointspan CORE courses include Pointspan Technical Overview,
Pointspan Station Database, Pointspan System Database, and Pointspan Operations & Maintenance. If
this is not possible, the courses should be completed at the earliest practical date. « top
Student Attendance
Due to the complexity of Aastra’s courses, 100% attendance is mandatory. Pagers, cell phones, and laptops must be turned off during class. We reserve the right to withhold
training completion certificates for extensive tardiness or absences. « top
Attire
Business casual dress is the acceptable classroom attire. Clothing such as frayed jeans, undershirts, T-shirts, tank tops, and shorts are inappropriate. « top
Registration Confirmation
Aastra cannot guarantee student enrollment until payment or a purchase order number is received. A confirmation letter is sent at the time of registration. « top
Substitution
Student substitutions can be made prior to class. Substitutes must meet the necessary prerequisite requirements. The attending student must complete the registration form
and submit payment authorization information. « top
Customer Buyout Class
A Customer Buyout Class is defined as a purchase of all seats in a course session. Customer buyout courses must be scheduled at least 60 days prior to delivery.
Full charges apply for cancellation or rescheduling fewer than 30 working days prior to the start of the course. « top
Block Booking
Customers may choose to purchase a block of three (3) or more seats in one session. A block of seats can be rescheduled or canceled up to 30 working days prior to course
start date without penalty. Full charges apply for cancellation or rescheduling fewer than 30 working days prior to the start of the course. « top
Customer Site Delivery
Customer site delivery must be arranged as part of a contract with the Aastra Customer Technical Training Center. We will work with your Aastra Sales Manager to determine
if the training you need can be delivered at your site. All on-site training is subject to the customer's agreement to meet technical requirements for the training
classrooms. « top
Open Registration Classes
Students can reschedule or cancel their course registration up to 14 working days prior to the course start date without penalty. Full tuition is charged for
cancellations/rescheduling occurring fewer than 14 working days before the course start date. A letter, FAX, or e-mail is required from the customer to confirm
cancellations. « top
Customer Buyout and Booking
A block of seats or a customer class buyout can be rescheduled or canceled up to 30 working days prior to course start date without penalty. Full tuition will be charged
for cancellation/rescheduling occurring fewer than 30 working days before the course start date. A letter, FAX, or e-mail is required from the customer to confirm
cancellations. « top
Aastra Customer Technical Training Course or Program Cancellation
Aastra reserves the right to change course schedules and tuition, modify course content, and cancel courses at its sole discretion and without notice. If a course is
anceled, we make every effort to notify students a minimum of 14 working days prior to the scheduled starting date. Aastra is not responsible for any charges associated
with travel arrangements required to attend training classes. « top
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