|
|
CVCC Agent User Training
Web-Based Course Description
| Teaching Method |
Part Number |
Self Paced Web Video Training (WVT) , 1-3 hours
|
885-0016-238
|
| Prerequisites |
Num of Trainees |
- Basic skills in the operation of a Windows PC
- Basic skills in internet operation
|
1 student per WVT
|
| Audience |
Price per Seat |
- Contact Center Agents
- Contact Center Supervisors
|
$250.00
* No charge with service
|
| Objectives |
At the end of this course, the trainee will be able to:
- Log on/off CVCC
- Start the CVCC Application
- Navigate through the Agent workspace
- Use the common agent components of CVCC
|
| Course Contents |
This Web Video Training (WVT) introduces CVCC Agent functionality and includes the following:
- Overview
- Starting CVCC Agent application
- Logging on to CVCC
- Getting Started
- Agent Functions
- Agent States
- Agent Components
- Receiving Inbound Calls
- Voice Tab Fields
- Messenger
- CRM
- Messages Tab
- Call Control Functions
- Demonstrations
- Online Help
|
| Resources |
Student will receive, via email, logon instructions and attendee instructions
Student must have access to:
- PC with Internet connection (DSL or better)
- PC w/ Windows 2000, XP, Vista, Windows 7 or NT4 with Service Pack 6 or better
- Speakers or headphones
|
|
 |
|
| Quicklinks |
|
| Contact Tech Training |
Aastra USA Inc.
2811 Internet Blvd.
Frisco, TX 75034 USA
Tel: 800-468-3266 xt 3369
Fax: 469-365-4026
techtraining@aastrausa.com
|
 |
|
