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Clearspan Receptionists
Web-Based Course Description
| Teaching Method |
Part Number |
Self Paced Web Based Training (WVT)1.0 hour
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900-1600-2045
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| Prerequisites |
Num of Trainees |
None
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1 student per WVT
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| Audience |
Price per Seat |
| Clearspan Receptionists and Call Attendants |
$250.00
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| Objectives |
At the end of this course, the student will be able to:
- Use and view the status of callers in the Switchboard panel
- Use and view the status of callers in the Queue panel
- View the status of all users in the Contact Directory panel. They will also learn how to Select or Sort users based upon status, name or phone number.
The functionality of additional tabs (e.g. Personal Directory, Speed Dials, Outlook Directory and Monitored contact) are covered.
- Use the Alphabetical Index
- Use the Options panel to dial a user’s extension, Mobile number, send a call to their Voice Mail, send a message, send a caller to the Queue or
manually dial a number.
- Use the Control panel for various call states; Dial, Hold/Unhold, Camp-on, Transfer, Conference and End a Call
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| Course Contents |
This WVT introduces Receptionists and Call Attendants to the terminology, concepts, setup, and use of
the Clearspan Receptionist software. The contents provide a step-by-step approach, covering each panel, its options and functions.
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| Resources |
Student will receive, via email, logon instructions and attendee instructions
Student must have access to:
- PC with Internet connection (DSL or better)
- PC w/ Windows 2000, XP, Vista, Windows 7 or NT4 with Service Pack 6 or better
- Speakers or headphones
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| Quicklinks |
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| Contact Tech Training |
Aastra USA Inc.
2811 Internet Blvd.
Frisco, TX 75034 USA
Tel: 800-468-3266 xt 3369
Fax: 469-365-4026
techtraining@aastrausa.com
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