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Centergy Reporting 1.6 for Supervisors Training
Instructor-Led Course Description
| Teaching Method |
Part Number |
Instructor led lecture/discussion with demonstration and hands-on labs, 1 day
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885-0016-102
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| Prerequisites |
Num of Trainees |
| None
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Max 8 students per class |
| Audience |
Price per Seat |
- Contact Center Supervisors
- Operations Managers
- Quality Analysts
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$400
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| Objectives |
At the end of this course, the trainee will be able to:
- Set threshold alerts
- Manage display session views
- Configure and schedule quality monitor sessions
- Send text messages to agent telephones
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| Course Contents |
| Centergy Manager for Supervisors is a step-by-step program designed to teach students how to create and
use display sessions and reports to view real-time and historical data. Students learn how to set threshold alerts, manage display session views, and configure and
schedule quality monitor sessions. Real-world scenarios and labs are used to simulate the day-to-day activities needed to ensure smooth and efficient management of
agents in a call center.
Student Will Learn To:
- Define, create, and edit folders and sub-folders to use in display sessions and reports
- Create custom tabular and graphical display sessions to view real-time data
- Run multiple display sessions simultaneously for a comprehensive view of call center activities
- Create customized threshold alerts to trigger a visual alert when operations occur outside threshold parameters
- Create and run reports to track service levels and detailed information on agents and calls
- Send text messages to agent telephones
- Perform quality monitor sessions
- Schedule reports and quality monitor sessions
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| Resources |
- Training room equipped with video-projector, white board
- Student manuals, labs, and handouts
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| Quicklinks |
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| Contact Tech Training |
Aastra USA Inc.
2811 Internet Blvd.
Frisco, TX 75034 USA
Tel: 800-468-3266 xt 3369
Fax: 469-365-4026
techtraining@aastrausa.com
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