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Centergy Remote 1.6 for Agents
Web-Based Course Description
| Teaching Method |
Part Number |
Self Paced Web Based Training (WBT), 1-3 hours
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885-0016-216
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| Prerequisites |
Num of Trainees |
- Basic skills in the operation of a Windows PC
- Basic skills in internet operation
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8 students per class
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| Audience |
Price per Seat |
- Remote call/contact center agents
- Supervisors
- Administrators
- Database managers
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$150.00
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| Objectives |
At the end of this course, the trainee will be able to:
- Centergy Remote design and function
- How to log on to Centergy Remote
- Centergy Remote features
- How to log out of Centergy Remote
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| Course Contents |
This WBT introduces the Centergy Remote application and includes the following:
- What is Centergy Remote?
- Centergy Remote Window
- Title Bar
- Tool Bar
- Call Detail Area
- Status Bar
- Using Centergy Remote
- Login – Overview
- Answer Types
- Agent Qualification
- Login – same answer type
- Login – different answer type
- Receive Calls
- Audio Alerts
- Available/Unavailable
- Call Control Functions
- Hold Transfer
- Conference
- Dial
- Agent Unavailable Notifications
- System Warnings and Messages
- Agent Message
- Agent Monitoring Tool
- Hold Redelivered
- Redirected Calls
- Redirected Calls Due to Network or System Problems
- Security Warning
- WAH ID Currently in Use
- Centergy Remote Optional Features
- Work State
- Wrap State
- Voice Mail Messages
- Optional Emergency Record
- Logging Out
- Demonstration
- Review
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| Resources |
Student will receive, via email, logon instructions and attendee instructions
Student must have access to:
- PC with Internet connection (DSL or better)
- PC w/ Windows 2000, XP, Vista, Windows 7 or NT4 with Service Pack 6 or better
- Speakers or headphones
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| Quicklinks |
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| Contact Tech Training |
Aastra USA Inc.
2811 Internet Blvd.
Frisco, TX 75034 USA
Tel: 800-468-3266 xt 3369
Fax: 469-365-4026
techtraining@aastrausa.com
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