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Centergy Reporting 1.6 for Administrators Training
Instructor-Led Course Description
| Teaching Method |
Part Number |
Instructor led lecture/discussion with demonstration and hands-on labs, 2 day
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885-0016-100
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| Prerequisites |
Num of Trainees |
| None
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Max 6 students per class |
| Audience |
Price per Seat |
- Centergy System Administrator
- IT/IS Personnel
- Operations Managers
- Quality Analysts
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$800
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| Objectives |
At the end of this course, the trainee will be able to:
- Configure general call center settings
- Create and add users to Centergy Reporting
- Create and maintain user permission profiles
- Manage system resources
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| Course Contents |
| Centergy Reporting for Administrators is a step-by-step program designed to teach students how to
configure call center settings and parameters in Centergy Reporting. Students learn the tasks needed to administer and maintain Centergy Reporting. Real-world
scenarios and labs are used to simulate activities needed to ensure smooth and efficient management of the call centers.
Student Will Learn To:
- Define common statistic aliases
- Configure general call center settings, such as interval statistic time, agent messages, supervisor messages, and thresholds
- Create and add users to Centergy Reporting
- Create and maintain user permission profiles to grant and restrict access to Centergy Reporting features
- Define and create folders and sub-folders to be used in display sessions and reports
- Create standard tabular and graphical display sessions for Centergy Reporting users
- Create standard reports for Centergy Reporting users to run
- Create schedules and shifts
- Coordinate and initiate agent group moves
- Configure external interface settings
- Manage system resources
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| Resources |
- Training room equipped with video-projector, white board, and a Pointspan PBX
- Student manuals, labs, and handouts
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| Quicklinks |
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| Contact Tech Training |
Aastra USA Inc.
2811 Internet Blvd.
Frisco, TX 75034 USA
Tel: 800-468-3266 xt 3369
Fax: 469-365-4026
techtraining@aastrausa.com
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