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Communications Enabled Business Processes
What does “Unified Communications” mean to your organization?

There are many sometimes conflicting, often confusing, definitions of Unified Communications. Depending on the organization, UC implementations may include presence, IM, email, unified messaging, audio and video conferencing, fixed mobile convergence, and/or web collaboration. Regardless of the exact components, it is generally agreed that the goal of Unified Communications is to enable real-time, ad-hoc communications and collaboration using an intuitive, ubiquitous user interface.

At Aastra, we think what Unified Communications really means to your organization is found in the benefits that can be derived. We categorize these benefits in two areas: Individual Productivity and Organizational Productivity.

Individual Productivity
Individual Productivity benefits are realized from enabling individual users to better manage their communications and may include:

• Improved Conferencing – increase utilization; decrease travel & setup time
• Improved Time Management - avoid unwanted interruptions via IM & presence
• Eliminated Delays – find resources via IM & presence vs. email & voice mail

Organizational Productivity
Organizational Productivity benefits are seen by integrating business processes with communications such as:

• Accelerated time-to-market via collaboration
• Lower process cost via communication-enabled job portals
• Improved transactions - faster and/or richer value by finding the “right people” to provide knowledge and make decisions
• Increased sales via UC contact management
• Reduced Administration Costs – one directory; fewer servers; optional self-service MACs

Clearspan, Aastra’s Unified Communications solution, can deliver real benefits today:

• Improve business agility
• Foster innovation
• Increase competitive advantage
• Eliminate silos of communication
• Create standards to facilitate growth/globalization
• Facilitate remote/mobile workforce

Learn more about Clearspan »